Network operations centre
'on call for you every hour - day and night'

The engine room of Mach6, our Network Operations Centre (NOC) ensures peak performance for all our clients. Highly-qualified and experienced staff manage and monitor all connections around the clock, so that the Mach6 network operates perfectly at all times.  The NOC also manages our redundant fibre-optic connections with the Amsterdam Internet Exchange (AMS-IX).

But the NOC staff are far more than a set of technicians.  For every customer, they will ensure any problem, however small, is deal with efficiently and cheerfully.

Assistance

The NOC is the first point of contact for certified Mach6 engineers and all customers with a service level agreement (SLA).  As well as activating units and supporting live service demonstrations, its main task remains to ensure the highest availability of your ongoing services. The response time of our NOC is rated as one of the best in the market.

Interactive helpdesk

The Mach6 NOC offers an interactive helpdesk providing.
  • Online reporting of technical problems
  • Online tracking and tracing of calls
  • Access to support logs
  • Access to our knowledge database
  • Access to FAQs

Online monitoring system

Through our online monitoring system, Mach6 offers both dealers and end users the ability to oversee connections in real time and to access information and graphics on:

  • Live bandwidth use
  • Signal quality
  • Unit status
  • Packet loss
  • Availability
  • Log creation
  • Network problem detection

Service level agreements

We offer service level agreements (SLAs) for both our platforms - SpaceWeb and FlexIP. As a formal statement of what you are contracted to receive from us, these provide a clear description of our services, response times, availability, performance and report graphics.

As well as constantly measuring relevant variables, the NOC features an extensive system of alerts. This helps keep response and support times short, thus making sure our staff are available just when you need them.

'technical support - with the personal touch'

Download the NOC.pdf