Network Operations Centre

The Mach6 Network Operations Centre (NOC) ensures peak performance for all our clients. Its highly qualified and experienced staff are totally dedicated to customer service. They manage and monitor all connections around the clock, so that the Mach6 network operates perfectly at all times. The NOC also manages our redundant fibre-optic connections with the Amsterdam Internet Exchange (AMS-IX).

Assistance
The NOC is the first point of contact for certified Mach6 engineers and all customers with a service level agreement (SLA). As well as activating units and supporting live service demonstrations, its main task remains ensuring the highest availability of your ongoing services. The response time of our NOC is rated as one of the best in the market.

Interactive helpdesk
The Mach6 NOC offers an interactive helpdesk providing.
· Online reporting of technical problems
· Online tracking and tracing of calls
· Access to support logs
· Access to our knowledge database
· Access to FAQs

Online monitoring system
Through our online monitoring system, Mach6 offers both dealers and end users the ability to oversee connections in real time and to access information and graphics on.
· Live bandwidth use
· Signal quality
· Unit status
· Packet loss
· Availability
· Log creation
· Network problem detection

SLA
We offer service level agreements for both our platforms, SpaceWeb and FlexIP. These formalise key issues by providing a clear description of our services, response times, availability, performance and report graphics. As well as constantly measuring relevant variables, the NOC features an extensive system of alerts. This helps keep response and support times short, thus ensuring the highest possible availability.